soil777 is committed to handling your personal data with care. This policy explains exactly what information we collect when you open an account, how we use it, and the choices available to you — including how your payment activity through Nagad or Bank Transfer is recorded and stored. Access to our platform and the protections described here depend on your local law and eligible region.
Account data handled with care
Nagad and Bank Transfer activity recorded securely
Your rights explained clearly
Applies to eligible regions only
POLICY SCOPE DETAIL
How soil777 Handles Your Personal Information
When you open an account with us, we collect the details you provide during registration — your name, contact number, email address and payment information. If you use Nagad or Bank Transfer to fund your account, the transaction reference and wallet identifier associated with that action are recorded as part of your account history. We also collect device and browser session data automatically: the type of device you use, your IP address, the pages you visit and how long you spend on each section. This helps us identify unusual access patterns and keep your account secure. We do not sell your personal information to third parties. Data shared with payment processors like Nagad or Bank Transfer is limited to what is necessary to complete your transaction — nothing more. We retain your account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data we hold at any time by contacting our support team through the route shown in your account. All rights described in this policy are subject to your local law and the eligible regions in which this platform operates.
Nagad transaction reference stored in your account history
Bank Transfer records held for the required retention period
Device session data collected for account security
Payment data shared only to process your transaction
Contact support to request your data summary
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This privacy policy applies specifically to information collected through soil777's own platform — including your account registration, login activity, wallet transactions and in-session behaviour. It does not extend to third-party websites, external payment gateways or any service you access through a link that takes you away from our platform. If you use a Nagad wallet or a Bank Transfer route operated by your bank, the privacy practices of those providers are governed by their own terms, not ours. We encourage you to review the privacy notices of any external service you use alongside your soil777 account.
Account Access
All data collected when you log in, verify your identity or update account details falls within this policy. This includes your email address, registered phone number and any account security steps you complete.
Payment Transactions
Transaction records created when you deposit via Nagad or Bank Transfer are covered here. We record the reference, amount and timestamp. The payment provider's own privacy terms govern their side of the transaction.
Platform Content
Your browsing activity within the soil777 platform — which sections you open, how long you stay, what you interact with — is collected to maintain session continuity and improve how the site behaves on your device.
Third-Party Services
Any service, site or provider you access through an external link is outside this policy's scope. We do not control how third parties collect or use your data once you leave our platform.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
You have several practical options available to you regarding the personal data we hold. You can ask us to provide a summary of the information recorded against your account — this includes registration details, transaction history and device session logs. If any detail is incorrect, such as a wrong phone number or outdated email address, you can update it directly through your account settings or ask our support team to make the correction on your behalf. Where data is no longer needed for the purpose it was collected, you can request that we remove it, subject to any retention obligations that apply under local rules. These rights are available to you while your account is active and for a reasonable period after account closure. Response times and the scope of what can be changed depend on the nature of your request and the applicable rules in your eligible region. The support routes shown in your account are the correct channels for all data-related requests.
Review Your Records
Ask us for a summary of the data held on your account. We will provide details of your registration information, payment references and session history in a readable format.
Correct Account Details
If your registered phone number, email or name contains an error, you can update it in account settings or contact support with the correction. We will confirm once the change is applied.
Raise a Data Question
If you are unsure how a specific piece of your data is being used, contact us through the support route in your account. We will explain the purpose and the legal basis for holding it.
Request Data Removal
Where data is no longer needed and no retention rule requires us to keep it, you can request deletion. We will confirm whether the request can be fulfilled and what, if anything, must remain.
REACH OUR TEAM
Contact Routes for Privacy and Data Requests
For any question about this policy — whether you want to access your data, correct a record or understand how a transaction reference is stored — use the contact routes published in your account. We do not accept data requests through channels that are not listed there, as we need to verify your identity before processing any request related to personal information. If your request involves payment records such as a Nagad transaction or Bank Transfer entry, include the reference number so our team can locate the correct record without delay.
Account Support Panel
The support route inside your signed-in account is the primary channel for data requests. Open the help section, describe your request clearly and include your registered contact detail so we can verify it is you.
Live Chat
If live chat is shown as available in your account panel, you can use it to ask a preliminary question about this policy. For formal data requests, you will be directed to the written route.
Email Contact
Where an email address is published in the support section of your account, you can send your data query there. Include your registered phone number or username so the team can identify your account and respond accurately.
DATA HANDLING PRACTICE
How We Protect and Manage Your Information
We apply technical measures to protect the data held in your account. Sessions are secured during transit, and access to account records is restricted to the personnel who need it to operate the platform. Cookies are used to maintain your session and remember your device across visits — you can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the platform works on your device. Account data is retained only for as long as it serves the purpose it was collected for, or as required by applicable rules in your eligible region. If you request that we close your account, we will confirm what data is removed immediately and what is held for the required period. Any change to this policy will be reflected on this page; we recommend checking it when you log in after a period away.
Session Security
Your account session is protected during data transmission. We restrict internal access to your records so that only the team members responsible for account and payment operations can view them.
Cookie Management
We use cookies to keep your session active and recognise your device. You can adjust cookie settings in your browser at any time. Some platform features may behave differently if certain cookies are turned off.
Data Retention
We keep your data for as long as your account is active and for a defined period after closure. Nagad and Bank Transfer transaction records are held for the period required by applicable rules in your eligible region.
Policy Updates
When this policy changes, the updated version appears on this page. The date at the top of the policy reflects the most recent revision. Check this page after any extended break from the platform to stay informed.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These questions cover the specific concerns we hear most often about how your personal data is handled on the soil777 platform. If your question is not answered here, use the support route in your account to ask us directly.
What personal data does soil777 collect when I open an account?
We collect the details you enter during registration — your name, phone number and email address. Once your account is active, we also record device session data, your login activity and any transaction references generated when you use Nagad or Bank Transfer. This information is used to operate your account and keep it secure.
Is my Nagad or Bank Transfer payment information shared with anyone?
Payment data is shared only with the processor needed to complete your transaction. For a Nagad deposit, that means the reference and amount go to Nagad to confirm the transfer. We do not share your payment details with advertisers or unrelated third parties. The payment provider's own privacy terms govern their handling of that data.
How can I see what data soil777 holds about me?
Open the support section in your signed-in account and submit a data access request. Include your registered phone number or email so the team can verify your identity. We will provide a summary of the records held against your account, including transaction history and login activity.
Can I ask soil777 to delete my account data?
Yes. You can request deletion of data that is no longer needed for its original purpose. Some records — such as Nagad or Bank Transfer transaction references — may need to be retained for a set period under applicable rules. We will confirm exactly what can be removed and what must remain when we process your request.
Does soil777 use cookies, and can I turn them off?
We use cookies to maintain your session and recognise your device when you return. You can manage or block cookies through your browser settings. If you disable session cookies, you may need to log in again each visit, and some platform features may not behave as expected on your device.
Who can I contact if I have a concern about how my data is being used?
Use the support route shown inside your signed-in account. This is the verified channel for all data-related questions and formal requests. For queries involving payment records, include the transaction reference so the team can locate the correct entry and respond accurately.
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